If you are looking to rent a property in Oxfordshire you’re in safe hands with a property managed by Grants Property Management. That’s because we are dedicated to making sure that our properties are well maintained and that all legal requirements are adhered to.
Stages involved in renting a property
Tenancy deposit schemes came into law in 2007. They aim to protect tenants’ deposits from dishonest landlords and agents and to offer independent arbitration in any dispute about returning all or part of the deposit at the end of a tenancy.
The tenants safety is paramount. Gas safety, electrical equipment & smoke alarms.
To ensure a smooth tenancy, landlords and tenants have certain duties and responsibilities.
This has become one of the most important documents in the letting process. It is equally as valuable to the landlord as it is to the tenant.
Reference, inventory & renewal fees
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.